top of page

 

WHAT TO EXPECT AT YOUR APPOINTMENT

​

​We have a duty of care towards my clients regardless of global pandemics, so there are protective measures and risk assessments in place to ensure we work within any regulations and guidance with regards to hygiene control focusing on protecting our therapists, clients and all of our loved ones.  We are fully trained on hygiene control and work hard to ensure that our own practice is as safe as possible. We may continue to wear a type II facemask throughout treatments. You are not required to wear a face covering unless you wish to.

​

BEFORE YOUR APPOINTMENT:​

  • All bookings made online will require you to pay a 50% deposit with the remainder due when your appointment is completed.

  • Card payment or bank transfer is preferable but if you are paying with cash, please provide the correct amount as we don't provide change.

  • We have always found that carrying out a consultation with new clients extremely beneficial in developing a positive rapport and building on our client/therapist relationship. This helps you to feel relaxed for your appointments and confident in our ability to treat you effectively by tailoring your treatment to what you want and need. We prefer to do this ourselves rather than asking you to complete a form by yourself. 

  • Your consultation will be longer at your first appointment so that we can ask relevant questions regarding your health and wellbeing and what you would like to achieve from your treatments. All subsequent consultations will be much shorter and you can contact us anytime between your treatments if you have anything you would like to discuss.  

​​

AT YOUR APPOINTMENT: 

  • On arrival to your appointment, please park within the 3 designated client parking spaces at the front of the House of Skincare premises. If these spaces are all full, there is free parking on the road (please do not use the spaces directly in front of the other businesses nearby). 

  • If the door is locked, it means that we are still with the previous client so please wait outside. If the door is unlocked, please come in and sit in the waiting area and we will be with you at your appointment time. 

  • After each client, we will clean the clinic area and provide clean linen for each client, with the previous linen having been removed safely to be washed appropriately. 

  • There will be drinking water available for you, but you may also wish to bring your own vessel and drink.

 

AFTER YOUR APPOINTMENT:​​

  • It is advisable to rest following your treatment or if this isn't possible, try to plan ahead so you can enjoy a slower paced day and no strenuous exercise.

  • You may feel thirsty following your treatment and drinking water will help with any muscle soreness. 

  • Please contact me if you have any concerns following your treatment.

  • CLICK HERE to download your free guide to make the most out your massage treatment.

​​

CANCELLATIONS:

  • To cancel or rearrange an appointment, please provide at least 48 hours' notice. We understand unavoidable problems can arise & we will try to accommodate these with you. If you arrive late, your treatment will be shortened accordingly for us to keep to our schedule unless we are able to accommodate a later finish time. Less than 24 hours' notice & 'not attended' appointments will result in retention of the 50% deposit booked online . Another deposit will be required when booking your next appointment.

  • If you feel unwell then please contact us at any point and we can postpone your appointment.

 

Thank you for taking the time to read this. If you have any questions, please don’t hesitate to ask. 

​

Looking forward to seeing you soon!

To view treatments click here 

& click here for Directions.

​

​

bottom of page