WHAT TO EXPECT AT YOUR APPOINTMENT
I would like to thank you all for your on-going support. Thank you for your amazing reviews, likes, loves and follows on social media and for purchasing gift vouchers, block treatment packages and items from the Solis shop. It's been a difficult time over the last 18 months and many will have suffered from the absence of human touch and interaction.
I have a duty of care towards my clients regardless of global pandemics, so there are protective measures and risk assessments in place anyway, but with regards to Covid-19 my overriding focus has been on protecting myself, my clients and all of our loved ones, keeping focused on hygiene control and ensuring I work within the regulations and guidance. Having worked in a health setting for a long time, I am fully trained on hygiene control and I work hard to ensure that my own practice is as safe as possible. I take regular lateral flow tests for Covid-19 and I have received both doses of vaccine, I will continue to wear a type II facemask throughout treatments. I have embarked on extra training, completed detailed risk assessments and have followed all of the advice and guidance from my professional association, local health authority and insurers.
Please keep reading to understand what changes have been made and how this will affect you. This information will be emailed to you upon booking your appointment.
It is important that you provide an email address when booking your first appointment. This is so that I can email you a new client registration form for you to complete and return to me online.
BEFORE YOUR APPOINTMENT:
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If you have booked and paid for an appointment with me before, you will already have a payment card set up with FRESHA. If you haven’t then;
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All bookings arranged will require you to register a payment card upon booking so that when your appointment is completed, payment will be taken contactlessly. (Please note, you will not be charged prior to your appointment).
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If you book your appointment directly with me, you will be sent a message asking you to confirm your appointment with a payment card so that when your appointment is completed, payment will be taken contactlessly. (Please note, you will not be charged prior to your appointment).
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Card payment is preferable but if you are paying with cash, please put the correct amount in an envelope.
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I have always found that carrying out a consultation with new clients extremely beneficial in developing a positive rapport and building on our client/therapist relationship. This helps you to feel relaxed for your appointments and confident in my ability to treat you effectively by tailoring your treatment to what you want and need. I prefer to do this rather than asking you to complete a form by yourself.
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Your consultation will be longer at your first appointment so that I can ask relevant questions regarding your health and wellbeing and what you would like to achieve from your treatments. All subsequent consultations will be much shorter and you can contact me anytime between your treatments if you have anything you would like to discuss.
AT YOUR APPOINTMENT:
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On arrival to your appointment, please park in front of the 'Solis Parking' sign. Please make your way up the three steps with the handrail at the bottom of the car parking area.
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Alcohol gel is available for you to use.
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Scanning of a QR code is not required as I collect contact details of all clients anyway.
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There will be a small plastic tub for you to place all of your belongings in ie. shoes and clothes. This will allow me to effectively disinfect the tub between each client.
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I will leave the room whilst you undress and again after your treatment so that you can take a couple of minutes to compose yourself and get dressed again.
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After each client, I will thoroughly disinfect the clinic area to include door handles, floor, box for belongings, massage couch and face cradle and anywhere contact has been made.
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I will provide clean linen for each client with the previous linen having been removed safely to be washed appropriately.
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I won’t be providing drinking water for the time being so it would be advisable for you to bring your own vessel and drink if required.
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I have extended the time between each client to ensure thorough cleaning and ventilation.
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It is up to you whether you wish to wear a face covering when attending your appointment.
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Please note that there is no toilet facility for you to use whilst you are here for your treatment.
AFTER YOUR APPOINTMENT:
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Please contact me straight away if;
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you (the client) become infected or show symptoms of Covid-19,
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Someone within my household becomes infected or shows symptoms
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Someone within your (the clients) household becomes infected or shows symptoms.
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You must contact me immediately should this be the case so that I can inform anyone that I have treated within 7 days either side of you.
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I will contact you immediately should myself or anyone in my household show symptoms.
CANCELLATIONS:
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You can change or cancel your appointment up to 24 hours prior without penalty. When your appointment is confirmed, your reminders will detail the cancellation policy and charges for late cancellations and ‘no shows’.
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If you feel at all unwell then please contact me at any point and we can postpone your appointment.
Thank you for taking the time to read all of this! If you have any questions, please don’t hesitate to ask. If you have questions then it probably means that I have failed to mention something so you’d be helping me out by raising it!
Looking forward to seeing you soon! To book your appointment click here
Rachel x