CANCELLATIONS & LATE ARRIVAL POLICY
If you need to cancel or rearrange your appointment, please provide me with at least 48 hours' notice. Your appointment is confirmed as cancelled only when it is confirmed by me. This will allow me to adjust my schedule & offer the appointment to someone else in need. I understand that unavoidable problems can arise & I will do my best to accommodate these with you.
It is your responsibility to remember your appointment to avoid the following cancellation fee:
Less than 24 hours' notice will be charged at 50% of the cost of the treatment booked.
'Not attended' appointments will be charged at 100% of the cost of the treatment booked.
If you arrive late for your appointment, your treatment will be shortened accordingly to allow me to keep to my booking schedule.
Solis Massage Therapy (“the company”, “us”, “we” or “our”), operates the website www.solismassagetherapy.co.uk. We may change or add to the privacy notice, so we encourage you to come back and read it periodically. Solis Massage Therapy is the data controller that resides at Colway Cross, Bishopsteignton, Devon. TQ14 9TJ.
This privacy notice governs the website Solis Massage Therapy informs you of our policies regarding the collection, use and disclosure of personal data when you use our service and the choices you have associated with that data. Your privacy is very important to us.
We use your data to provide and improve our site. By using the site, you agree to he collection and use of information in accordance with this policy.
DATA WE COLLECT
While using our site, we may ask you to provide us with certain personal data that can be used to contact or identify you (“Personal data”). Personal data may include, but is not limited to:
Email address, first name and last name, phone number, address, relevant history which may suggest that a treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, skin conditions), payment and transaction information.
INFORMATION COLLECTED AUTOMATICALLY
Log and device data. When you visit our site, we may automatically record information (“log data”), including information that your browser sends whenever you visit our site. This log data may include your web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier and time zone or location.
HOW WE USE YOUR INFORMATION
We may use information that we collect about you to:
Provide our products and services. We will use your information to provide our products and services to you.
Communicate with you. We may send you emails about new product features or other news about us or on topics we think would be relevant to you. You may opt out of these at any time.
Responding to your requests. We will also use your information to respond to your questions or comments.
We may develop and display content and advertising tailored to your interests on our products and services on our site and on other sites.
We may also use your information to manage our business or perform functions as otherwise described to you at the time of collection.
SHARING AND DISCLOSURE
We do not share your personal information with others except as indicated within this policy or when we inform you and give you an opportunity to opt out of having your personal information shared.
We will share your information in the following ways:
With third party service providers, agents or contractors. We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with providing services to you. For example, we may engage Service Providers to process credit card transactions or other payment methods. Or, we may engage Service Providers to provide services such as marketing, advertising, communications, infrastructure and IT services, to provide customer service, to collect debts, and to analyse and enhance data (including data about users’ interactions with our service). These Service Providers may have access to your personal or other information in order to provide these functions. In addition, some of the information we request may be collected by third party providers on our behalf. We do not authorise them to use or disclose your personal information except in connection with providing their services.
Analytics: Specifically for analytics providers, we use Google Analytics which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
Please note at this time, we do not recognise automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.
Payment Providers: We may provide paid products and/or services within the site. When we do, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their own privacy notice. The payment processors we work with adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Links to Other Sites: We may have links on our site to other sites that we do not operate. If you click on a third-party link, you will be taken directly to that site which is governed by its own privacy notice. We strongly encourage you to read that privacy notice. We do not control that site and assume no responsibility for the content, policies or its practices.
Retention: Solis Massage Therapy will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Solis Massage Therapy will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Choices and Individual Rights: We aim to take reasonable steps so you can correct, amend, delete or limit the use of your Personal Data.
You have the following choices:
E-mail. As described above, if you do not wish to receive promotional e-mails from us, you may opt out at any time.
Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.
Your rights under certain circumstances: To access and receive a copy of the Personal Data we hold about you. To rectify any Personal Data held about you that is inaccurate. To request the deletion of Personal Data held about you. You have the right to data portability for the information you have provided to us. You can request to obtain a copy of this information in a commonly used electronic format so that you can manage and move it. We will need to verify your identity before being able to respond to such requests. Please contact us at firstname.lastname@example.org
Security: We believe we use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.
Changes to the Policy
We may change this policy from time to time, and if we do make changes, we’ll post any changes on this page. If you continue to visit our site after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or get your consent on the new policy.
If you have any questions or comments about this policy, please contact us at email@example.com
What are cookies
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
When you use and access the Service, we may place a number of cookies files in your web browser.
To enable certain functions of the Service. To provide analytics.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
· Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.
Third-party cookies: In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
This policy may be changed at any time at Your company name discretion. If we should update this policy, we will post the updates to this page on our Website.
This policy was last updated: 05.06.2020